Community Moderater

Job Description

The Generation is looking for a talented Community Moderator to develop a vibrant, active and impactful Discord community. You're main roles include welcoming new members, help organize community events, regularly chat with members and conduct covert customer discovery.

Get a sneak peek into the world of sales, product and the customer acquisition funnel in a high-growth edtech while simply socializing!

Ultimately, you should be able to promote our brand and ensure our students stay in touch with our platform updates and new opportunities.

Responsibilities

• Welcome new members
• Remove & ban any content that is against The Generation's community guidelines
• Design and implement direct email marketing campaigns
• Chat with our community on a daily basis
• Report interest observations and gain a deep understanding of The Generation's audiences
• Help organize community events
• On a quarterly basis, help suggest feedback & develop insight reports

Desirable Qualities

• Passionate about educational equity
• A social butterfly, always eager to talk with people
• An avid Discord user
• Excellent written communication and copywriting skills
• A natural people-reader & empathizer

Team & Work Environment

As an Email Marketing Associate, you will work closely with our CEO & marketing team.

Requirements

1) The Generation is student-led (all team members are under the age of 25 - Gen Z Cuttoff) so while there is no maximum age, our mission is to empower young students. No technical minimum age, skillset is all that matters.

2) Because of the volunteer status of every role at The Generation, you are not required to live in the US however you must reside in the time zone constraints.

Eligible Time Zones: Any within 3 hours of EST (GTM-5).

• PST (GMT-8) to DST (GMT-2)

Non-Ideal Time Zone Policy: Applicants from non-eligible time zones are only eligible for the associate roles.

Job Benefits

1) Strengthen your understanding with community management and exercise core skills in:

• customer discovery
• audience retention & engagement
• copywriting
• communication
• leadership

2) Earn service hours for your work and enjoy press mentions during PR campaigns.

3) Flexible work hours and high number of days off.

4) LinkedIn Endorsements and Recommendation

5) Bring value to underprivileged schools and students

6) Work closely with the CMO and CEO to shape the future of The Generation.

Application Tips

• prepare a personal elevator pitch
• customize your resume to the role
• prepare questions to demonstrate research & interest in the role